Last Updated 7th October 2025
These user terms and conditions (“Terms and Conditions”) may be updated by Us from time to time without notice to You. We will post any revisions to these Terms and Conditions on our website and We will also indicate at the top of this page the date that these Terms and Conditions were last revised.
By browsing and using www.ecardshack.com (including the placing of orders), You are agreeing to comply with and be bound by the following Terms and Conditions of use, which govern the relationship between You and eCO2 Greetings Limited.
Your use of the service or this Website after any revisions have been made constitutes Your acceptance of the new Terms and Conditions. If You do not agree to abide by these or any new Terms and Conditions, do not use or access (or continue to use or access) the service or this Website. It is Your responsibility to regularly check this page to determine if there have been changes to these Terms and Conditions and to consider such changes.
You should print a copy of these Terms and Conditions for future reference and You should also regularly revisit the Terms and Conditions on the Website for purposes of noting whether or not revisions have been made.
1. Who we are
1.1 Ecard Shack is the trading name of eCO2 Greetings Limited, 116 Duke Street, Liverpool, Merseyside, England, L1 5JW, United Kingdom. eCO2 Greetings Limited is registered in England and Wales under company no. 06539564 and are VAT registered under no. 929 5438 85. The term “Ecard Shack”, “We” and “Us”, shall mean eCO2 Greetings Limited, the owner of this Website. The term “You”, “Yourself” and “Your” refers to the user or viewer of this Website.
2. The services
2.1 Ecard Shack is a provider of e-card design services for seasonal, event specific and every-day e-cards (with the option to utilise the custom design services of Ecard Shack or to opt to use the self-design service from available Website tools) and We call this the “Design Service”.
2.2 Ecard Shack provides the optional electronic distribution of e-cards and we call this the “Distribution Service”. Our Design Service and Distribution Service are available through www.ecardshack.com, We call this the “Website”.
2.3 Where offered and accepted together the services defined in clauses 2.1 and 2.2 shall collectively be known as the “Services”.
3. User accounts
3.1 Certain aspects of the Services may require You to register and provide information about Yourself. You agree to: (a) provide true, accurate, current and complete information about Yourself as prompted by the relevant registration form contained on the Website (such information being the Registration Data) and (b) maintain and promptly update the Registration Data (by emailing Us) to keep it true, accurate, current and complete and We shall not be liable for any loss suffered by Your non-compliance with this provision.
3.2 The Internet is not a secure medium. However, Ecard Shack will endeavour to protect all personal information collected through the Website in accordance with strict data protection standards. Your privacy is incredibly important to Us and You can find additional information in our Privacy Policy.
3.3 The registration processes will involve You providing a password and We shall provide You with a designated account. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under Your password or account. You agree to (a) immediately notify Ecard Shack of any unauthorised use of Your password or account and any other breach of security, and (b) ensure that You exit from Your account at the end of each session. Ecard Shack cannot and will not be liable for any loss or damage arising from Your failure to comply with this obligation.
4. The contract between us
4.1 Your placing of an order through the Website is an offer made to Us, by You. We must receive payment of the whole of the price for the Services that You order before Your order can be accepted.
4.2 When payment has been tendered by You, We will confirm that Your offer has been accepted by sending a confirmation email to You at the email address You provide in Your order form which may include both order and payment confirmations dependent on the service provided. Receipt by You of either an order or payment confirmation (or both) shall be sufficient to give You notice that your offer has been accepted and a binding contract exists between us.
5. Price
5.1 The prices payable for the Services that You order are as set out on the Website and shall be confirmed when you proceed to the checkout. The price You pay may depend upon any promotional codes that are applied on checkout.
5.2 The price you pay for any custom design completed under the Design Service will be subject to a separate agreement between You and Us.
5.3 We reserve the right to change pricing on the Website without notice.
6. Your Right to Cancel
6.1 Our Refund Policy: Due to the immediate, digital nature of our services, you do not have a right to a refund unless the service is "defective." A service is considered defective if it is not of satisfactory quality, not fit for its intended purpose, or does not match the description provided on our Website. This does not affect your statutory rights.
6.2 Digital Content and the 14-Day Cooling-Off Period: For most digital content purchased online, you have a legal right to a 14-day cooling-off period. However, when you purchase our e-card services, you will be asked to agree that the service begins immediately. By doing so, you acknowledge that you waive your right to cancel the contract within the 14-day cooling-off period.
6.3 How to Raise an Issue: If you believe your e-card is defective, please contact us with a description of the problem at support@ecardshack.com
7. Cancellation by us
7.1 We reserve the right to cancel the contract between us if:
7.2 One or more of the services You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by Us.
7.3 We are unable to fulfil Your for any reason notified by email to you.
7.4 If We cancel Your contract We will notify You by email and will refund any monies paid by You as soon as possible but in any event within 30 days of Your order. We shall not be obliged to offer any additional compensation for disappointment suffered.
8. Delivery of Service
8.1 E-card Availability
Following the completion of your order, your e-card shall remain accessible on the Website for a period of 9 months from the date of your order, after which time it shall expire and may be permanently deleted from our servers. We recommend you save a copy of your e-card for your records before this period ends.
8.2 Delivery Methods
You may choose one of two methods to deliver your e-card: a) Self-Distribution: You can send the e-card using your own methods. b) Email Distribution Service: You can purchase our optional service to send the e-card to a Contact List on your behalf.
8.3 Terms for Self-Distribution
If you choose to deliver the e-cards by your own methods, Ecard Shack shall not be responsible to you in any respect for the delivery. It is Your responsibility to ensure that you are technically capable of sending the e-cards, and We shall not be liable for any loss to You arising from any such incapacity.
8.4 Terms for Optional Email Distribution Service
If you purchase the Email Distribution Service, the following terms apply:
(a) Your Responsibilities and Warranties: By using this service, you explicitly represent and warrant that:
- You have obtained all necessary rights and consents required to lawfully email the contacts on the list you provide ("Contact List").
- Your Contact List complies with all applicable laws, including UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
- You agree to hold Ecard Shack harmless and indemnify Us against any claim, loss, or legal action arising from your failure to comply with these legal obligations.
(b) Disclaimer of Guaranteed Delivery: While We will use reasonable skill and care to send your e-card, We do not and cannot guarantee successful delivery to every recipient. You acknowledge that delivery success depends on external factors beyond our control, including (but not limited to) recipient spam filters, invalid email addresses, full mailboxes, or server issues.
(c) Limitation of Liability: Ecard Shack shall not be liable for any loss or damage arising from the non-delivery or delayed delivery of any e-card. Our sole obligation for any failure of this service will be a refund of the price you paid specifically for the Distribution Service, at our discretion.
(d) Data Handling: We act as a "data processor" for the Contact List you provide. This data will be handled securely, used only for providing this service, and processed in accordance with our Privacy Policy.
9. Liability and What to Do If There Is a Problem
9.1 Reporting an Issue
If the Services We provide are not what you ordered or you believe them to be defective (i.e., not of satisfactory quality, not fit for purpose, or not as described), you must notify Us in writing at our contact address (support@ecardshack.com) within a reasonable period.
9.2 Our Obligation to You
In line with your statutory rights, if we acknowledge that a Service is defective, our obligations are as follows: (a) We will first seek to repair or replace the defective Service at no cost to you, provided this can be done within a reasonable time and without causing you significant inconvenience. (b) If a repair or replacement is not possible, or if it is unsuccessful, you will be entitled to a price reduction. This may be up to a full refund of the amount you paid for the specific Service in question. Any refund will be processed back to your original payment method.
9.3 Limitation of Liability
Save as precluded by law, We will not be liable to you for any indirect or consequential loss, damage, or expenses (including loss of profits, business, or goodwill) arising out of any problem you notify to Us. Our liability to pay you any money by way of compensation will be limited to the amount you paid for the Services in question, as outlined in clause 9.2(b).
9.4 Your Statutory Rights
Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable UK law, including the Consumer Rights Act 2015. Nor is it intended in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
9.5 International Use
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary permits to purchase Services from our site. We make no representation and accept no liability in respect of the export or import of the services you purchase.
10. Notices
10.1 Unless otherwise expressly stated in these Terms and Conditions, all notices from You to Us must be in writing and sent to our contact address at Ecard Shack, 116 Duke Street, Liverpool, Merseyside, England, L1 5JW, United Kingdom.
10.2 Notices from Us to You may be in writing or electronic format (to include both email and notice via the Website.
11. Invalidity
11.1 If any part of these Terms and Conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.
12. Privacy
12.1 You acknowledge and agree to be bound by the terms of our privacy policy.
13. Third party rights
13.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
14. Entire agreement
14.1 These Terms and Conditions, together with our current Website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Services to You by Us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any products offered for sale by Us. Save for fraud or fraudulent misrepresentation and We shall have no liability for any such representation being untrue or misleading.
15. Modifications to Service
15.1 Ecard Shack reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that Ecard Shack shall not be liable to You or to any third party for any modification, suspension or discontinuance of the Services.
16. Termination
16.1 You agree that Ecard Shack, in its sole discretion and without liability to You or any third party, may suspend or terminate, with or without notice, the Website, the Services or any part of it or any of Your passwords or accounts (or any part(s) thereof or related files and information) within that service, and may remove and discard any Content within the service, for any reason, including, without limitation, for lack of use or if Ecard Shack believes that You have violated or acted inconsistently with the letter or spirit of these Terms and Conditions. Where there is a breach of these Terms and Conditions, the rights described in this paragraph are not Ecard Shacks only remedy and Ecard Shack may take any other action that We reasonably deem appropriate in connection with such breach.
17. Disclaimers
17.1 You expressly acknowledge and agree that:
17.2 The content of the pages of the Website is for Your general information and use only.
17.3 Your use of the Services is at Your sole risk. Ecard Shack has made every effort to ensure that the content on the Website and made available through the Services is accurate and up-to-date and correct at the time of publication. The Website and the services are provided on an ‘as is’ and ‘as available’ basis. We do not guarantee the accuracy, timeliness, completeness of the Content provided on the Website or through the services or that use of the Website will be uninterrupted, virus free or error-free. No responsibility is accepted by or on behalf of Ecard Shack for any errors, omissions or inaccurate information on the Website or available through the Services and it is Your responsibility to ensure that the Services are fit for purpose.
17.4 You acknowledge that information and materials on the Website may contain inaccuracies or errors and We expressly exclude liability for any such inaccuracies or errors and you are deemed to have agreed to the Services as offered at the time a contract is entered into between us.
17.5 Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.
17.6 From time to time this Website may also include links to other websites. These links are provided for Your convenience to provide further information. They do not signify that Ecard Shack endorses the website(s) and Ecard Shack has no responsibility for the content of the linked website(s).
17.7 If the information, content of the Website and Services do not address Your particular circumstances and requirements You should not make use of the Services. By placing an order with Us, You are deemed to approve the Services you are offered. It is accordingly Your own responsibility to ensure that information, material and Services are in accordance with your specific requirements.
17.8 Ecard Shack is not responsible for how the content on the Website or available through the Services is used, is interpreted or what reliance is placed on it. We do not accept any responsibility for the results of any action taken on the basis of the information provided on the Website or available through the services.
17.9 Any information or material downloaded or otherwise obtained through the use of the Services is done at Your own discretion and risk and You will be solely responsible for any damage to Your computer system or loss of data that results from the download of any such material.
17.10 No advice or information, whether oral or written, obtained by You from Ecard Shack shall create any warranty or other obligation not expressly stated in these Terms and Conditions.
18. Waiver
18.1 No delay or failure by Ecard Shack to exercise any of its powers, rights or remedies under this agreement shall operate as a waiver of them nor shall any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver, to be effective, must be in writing.
19. Availability of the Website
19.1 Ecard Shack has a good record of uptime and availability of the Website. We do not, however, guarantee that the Website will operate continuously without interruptions or be error free and Ecard Shack therefore accepts no liability for its unavailability.
19.2 You must not attempt to interfere with the proper working of the Website and, in particular, You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, Website, router or any other internet connection device.
20. Events outside of our control
20.1 Ecard Shack will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions or any contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
20.2 Strikes, lock-outs or other industrial action.
20.3 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
20.4 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
20.5 Impossibility of the use of public or private telecommunications networks.
20.6 The acts, decrees, legislation, regulations or restrictions of any government in any country, state or principality in the world.
20.7 Viruses and cyber attacks.
20.8 Power failure affecting any part of our servers, premises or any other part of our service.
20.9 Ecard Shack’ performance under any Terms and Conditions or any contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Terms and Conditions or any contract may be performed despite the Force Majeure Event.
21. Intellectual property
21.1 The contents of the Website is protected by international copyright laws and other intellectual property rights. The owner of these rights is Ecard Shack or other third party licensors. All product and company names and logos mentioned in the Website are the trade marks, service marks or trading names of their respective owners including Us. Any material or information downloaded from this Website is subject to Copyright Terms. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information downloaded from this Website without prior written authorisation from a director of Ecard Shack.
21.2 You acknowledge that when importing images onto the Website for use with the Design Service:
21.2.1 You confirm that you are either the right holder or a direct licensor and have all necessary rights in Your jurisdiction to use those images.
21.2.2 You have sought the necessary permission from within Your organisation to use company images and logos and to send out e-cards on behalf of Your organisation.
21.2.3 You shall hold Ecard Shack harmless against any loss caused by your breach of this clause.
22. Governing Law
22.1 The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
22.2 Your use of this Website and any dispute arising out of such use of the Website is subject to the laws of England and Wales and You hereby consent to this jurisdiction.
23. Unhappy?
23.1 If You have any questions or complaints about the Website, We want to hear from You so We can improve our service. Please e-mail Us at support@ecardshack.com and We shall consider Your comments carefully. We aim to respond to Your complaint or query within five working days.