FAQs

Yes! Our holiday ecards work brilliantly on mobile, and all of them can be sent via text and Whatsapp! We give you a link to your ecard and then you can send that round to your contacts however you wish – it can also be circulated using messaging systems such as Skype and Slack.

Absolutely not. You can create and save eCards in your eCard Shack account completely free of charge until you’re ready to send. Don’t forget that if you need any support with your design, our elves are here to help!

Yes, this would be treated a bespoke, custom project so you would need to contact us to discuss your requirements and we would then provide a quote for producing your eCard.

Scan and email your signatures to support@ecardshack.com along with the relevant eCard ID (Found in Your Account > Your eCards) and we’ll size, position and add these to your eCard appropriately. Adding multiple signatures does carry a small fee that is added to your final bill once you’re happy with the product. Please ensure signatures are provided in strong pen. We generally recommend a maximum of eight signatures per eCard, but please contact us if require more than this.

Yes, all of our designs will open and play on whatever device your recipient opens your email in – pc, smartphone or tablet.

Yes, we offer an eCard delivery service that can be selected at checkout as an additional option. For these we need a bit of extra information from you along with your recipient email addresses so that we can ensure we’re sending the right eCard to the right people, from the right people!

If you have already paid for our delivery service then you can access the form to submit all your information here – www.ecardshack.com/ecard-email-delivery-service.

Once you’ve purchased an eCard package you’ll be able to send your eCard via the Your Account > Your eCards page. This page will guide you through the steps required to send. You can also test sending an eCard prior to purchasing once you’ve saved the design to your account.

Yes, once you’ve purchased your eCard it will still be available for editing in Your Account > Your eCards.

Yes, once you’ve saved your eCard it will be available for editing in Your Account > Your eCards.

Yes, if you or your marketing department wish to use your own email platform to send the emails this should work just as seamlessly as sending the email yourself. Nothing extra should be required to do this.

Sending from an email marketing platform

Sending your eCard from a third party email marketing platform such as Mail Chimp or Constant Contact should be approached in exactly the same way as sending standard emails.

Once you have designed and saved your eCard on eCard Shack, the following instructions will help you get the images and links you need to add into your email marketing platform.

1. Go to the “Your eCards” page in your account

2.  Click the “Send Test Preview” or “Send Your eCard” button next to your chosen eCard


Copy your eCard thumbnail image and link

Use the “Click Here to Copy Your eCard” button to copy the thumbnail image and link to your eCard.

You can now paste this directly into a new email that you have created in your email marketing platform.


Alternatively, you can download a copy of your eCard thumbnail image

Either right click (on Windows) or two finger click (on Mac) the image of your eCard and select “Save Image As”.

You can then upload this into the image library of your preferred email marketing platform.


How to get the link to your eCard 

Either right click (on Windows) or two finger click (on Mac) the image of your eCard and select “Copy Link Address”.

You can pay for your eCards via Your Account > Your eCards, simply click Purchase Your eCard on the one you wish to place an order for and you’ll be guided through to process. Payment is made via a secure payment gateway and we accept all major credit cards

Yes. You can add a logo to your eCard in step 2 the customization process – if you need further help with resizing or positioning your logo you can contact us for support via live chat or support@ecardshack.com

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